Website Support and Maintenance
Our website maintenance and support packages are professional, inexpensive and absolutely take care of all your web support needs.
We work with you to ensure that your business website (or group of websites) provide a professional service, offer real value for money and a measurable return on investment.
Whether your business is a multi national, or a small to medium size enterprise, we can tailor a website maintenance package to suit your requirements, and your budget.
Website Support and Maintenance Packages
All our maintenance contracts are covered by a Service Level Agreement (SLA) - we guarantee to deliver or you pay nothing. Detailed below are our standard website maintenance support packages. With us on board is like having your very own web professional on hand - for a fraction of the cost!
Base Support Package - £99 per month Click For Info
If you are a start-up or small business, the Base support package is an ideal way for you to keep on top of your website without running up spiralling agency costs, or spending valuable time yourself.
What you get:
- 1 Hour response time (9am-5pm Mon-Fri)
- 120 minutes support time each month
- Monthly reporting of your websites traffic via analytical data
- Monthly site health check - we check for broken links, contact form functionality and other dynamic elements
Medium Support Package - £149 per month Click For Info
If you need regular updates to your website text or images, and you wish to ensure that your website is working flawlessly, our Medium support package is recommended.
What you get:
- 30 minute response time (9am-5pm Mon-Fri)
- 180 minutes support time each month
- Weekly backup of your website and any associated databases
- Monthly reporting, analysis and interpretation of your websites traffic via analytical data
- Monthly site health check - we check for broken links, contact form functionality and other dynamic elements
Premium Support Package - £199 per month Click For Info
Are website issues and problems critical to your business? If so, our Premium support package is ideal for you.
What you get:
- 15 minute response time (9am-5pm Mon-Fri)
- 240 minutes support time each month
- 24/7 site monitoring - your website will be constantly monitored to ensure that it is live. The minute it goes offline we can contact your host (during opening hours) or contact you (email or SMS)
- Daily backup of your website and any associated databases
- Monthly reporting, analysis and interpretation of your websites traffic via analytical data
- Reputation monitoring - we monitor what is being said online about your company and your brand
- Monthly site health check - we check for broken links, contact form functionality, Ecommerce gateways, malware intrusion and other dynamic elements
Get in touch... call 01823 275400 - We will take details of your requirements and let you know how we can help, or email Turn on Javascript! - one of our team will get back to you very quickly or complete our contact form.
Website Support and Maintenance FAQ
What can I use my support time for?
What can be done in one hour?
If I sign up for a maintenance contract, how does it work?
What if I use more than my allocated minutes in a month?
What are the payment terms?
Is there a minimum contract length?
Why Web Support?
- Fast response times
- Keep your website working properly
- Offsite backups for peace of mind
- Cost effective for your business
- It's like having your own website support department for a fraction of the cost
